FAQ
Frequently Asked Questions
Everything retailers, salons, and online sellers need to know about buying wholesale beauty, hair care, and cosmetic products from Asung Trading in Canada.
Company
Who Asung Trading is, what it sells, and where it operates.
What does Asung Trading sell?
Asung Trading distributes hair care, skin care, makeup, hair tools, wigs and hairpieces, and salon supplies to retailers across Canada.
Where is Asung Trading located?
Asung Trading operates two warehouses in Canada: a head office in Toronto, Ontario (35 Suntract Road, North York, near Highway 401 and Jane Street) and a second warehouse in Edmonton, Alberta (18418 105 Ave NW).
When was Asung Trading founded?
Asung Trading Inc. was founded in 2007 and has served the Canadian beauty wholesale market for over 17 years.
What areas does Asung Trading ship to?
The Toronto warehouse serves Manitoba to the East Coast, and the Edmonton warehouse serves Alberta to the West Coast.
Wholesale Account
How to register and get approved for wholesale pricing.
How do I open a wholesale account with Asung Trading?
Fill out and submit the Wholesale Account Application form on the Asung Trading website. You'll receive an invitation email to access the B2B website — click the link in the email to set your password and start ordering.
What documents do I need to open a wholesale account?
Asung Trading requires proof of business — such as a business license or certificate of incorporation — to complete registration and provide wholesale pricing. Email a copy to info@asung.ca if it wasn't attached to your registration form.
Ordering
Placing, processing, and adjusting orders.
How do I place an order with Asung Trading?
Orders are submitted online through the Asung Trading B2B website. Orders are typically processed within 1–2 business days; in some cases processing may take longer.
Can I add items to an order after submitting it?
Yes — if submitted within 24 hours of the original order, Asung Trading will ship both orders together. Additions submitted after 24 hours may not ship together with the original order.
Can I visit Asung Trading's Edmonton location to shop in person?
No. The Edmonton location only supports online order pickup — in-person shop-in purchases are not available there.
Payment
Accepted payment methods and overdue account policy.
How do I pay for my first order with Asung Trading?
First orders are paid by e-transfer to caleb@asung.ca.
Can I pay by credit card for future orders?
Yes. Contact Asung Trading to receive a pre-approved credit card authorization form. Once completed and returned, credit card payment can be set up for subsequent orders.
What happens if a payment is overdue?
A 2% surcharge applies to all overdue payments. A $20 fee applies to any returned checks.
Shipping & Pickup
Getting your order — in person or delivered.
Can I pick up my order instead of having it shipped?
Yes. Orders can be picked up at the Toronto location near Highway 401 and Jane Street, Monday to Friday, 9:00 AM – 4:30 PM.
Does Asung Trading arrange shipping?
Yes. Asung Trading can arrange shipping through its shipping partners. The shipping cost is added to the order total and confirmed before the order ships. Payment can be made upon pickup or prior to shipping.
Returns & Claims
Timelines, fees, and non-returnable items.
What is Asung Trading's return policy?
Claims: must be made within 3 days of receipt of shipment.
Returns: accepted within 15 days of receipt with return notice. A 20% restocking fee applies to returns made between 15 and 30 days after receipt. Returns are not accepted after 30 days.
Are all products eligible for return?
No. Final sale items, wigs, ponytails, braids, weaves, PPE, and customized items are not eligible for return or exchange.
Can prices change after I've placed an order?
All prices are subject to change without prior notice.
Can Asung Trading limit the quantity I order?
Yes. Asung Trading, Inc. reserves the right to limit order quantities.
Promotions
Ongoing deals and how pricing can improve over time.
Does Asung Trading offer discounts for new customers?
Yes. New customers can access the weekly Flash Sale (updated every Thursday, featuring bulk deals on best-selling products) and a Monthly Special Program with exclusive deals on selected products.
Does Asung Trading offer volume-based pricing?
Yes. Asung Trading monitors customer accounts and may offer tailored, exclusive pricing to customers whose order volume grows significantly over time.
Other Services
Beyond wholesale ordering.
Does Asung Trading offer FBA prep services?
Yes. Asung Trading offers FBA prep services to support e-commerce sellers shipping to Amazon warehouses.
How do I contact Asung Trading?
Reach Asung Trading at info@asung.ca, by phone at 416-792-2298, or via WhatsApp.