Shipping policy

ASUNG TRADING, INC., POLICY_v2.01 (Effective Date: 2022.04.01)

 

Shipping Policy & Information

Our customer service will contact customers who require shipping services to inform shipping costs prior to invoicing.

We offer both parcel and freight shipping services. Shipping rates are solely calculated upon product weight and dimensions. Additional charges may accumulate for requiring additional services.

Customers are responsible for informing us of special shipping instructions. For example, shipping to a residential address, tailgate service, threshold (inside delivery) service, limited access (shopping malls, private storage) service, APO/FPO address, appointment delivery service, etc. Neglecting to inform such information, there will be surcharges added to your original billing.

Shipment Delays
Asung Trading Inc is not responsible for late shipments due to holidays, natural disasters, customs, and/or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Please note during holiday seasons, you may expect delays due to increased parcel volumes. Shipping to APO/FPO and/or any Limited Access addresses can cause delays for clearance. For the lost shipment, the customer may submit a claim directly with a courier. If you require assistance for claims, we will submit a claim on the customer’s behalf upon request.

Duties, Taxes & Import Fees (US & International)
Asung Trading Inc ships orders DDU (Delivery Duty Unpaid). Meaning, we do not collect any duties and/or taxes for international orders. We have no control over import taxes, duties, and/or customs clearance fees, nor can predict what they may be.

For U.S. and international customers, it is your responsibility to pay duties, taxes, and/or any customs clearance fees upon receiving. Furthermore, international customers are responsible for ensuring the product can be lawfully imported. The recipient is the importer of records and must comply with all laws and regulations of the destination country. All orders shipped outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country. Every country has different customs policies. Thus, international customers should contact the local customs office for more information. Please note customs clearance procedures can cause delays in shipments.

If you require detailed information regarding shipping rates and information, please contact us.